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Why post an head office number if you can’t get to who you need 1 213 741-8257 I want answers can someone contact me via email regarding the problem Regards Merna (FRUSTRATED CUSTOMER) Reply Unpleased with customer service.I called 10/30/17 for a package not received, to hear that they had a “shipping problem” and they my order will need to be canceled.Tagged as: forever 21 corporate address, forever 21 corporate headquarters, forever 21 corporate office, forever 21 corporate office email address, forever 21 corporate office fax, forever 21 corporate office phone number, forever 21 customer complaint desk, forever 21 customer complaints, forever 21 headquarters, forever 21 main office Bad customer service,! I do not have this item and have been change since June 15th. Since I have NOT received the package and/or the call and/or a refund I decided to call them myself.,,first of all I order a blouse in the store in Burbank June 15th. I paid with debit card and money was taken out that day. For this to be a billion dollar company you need to hired and retrain your customer service reps. I gave up on getting my money back from forever 21. I have tried multiple times to speak with the manager,but most of the representatives were rude and disrespectful….mostly useless and unhelpful…very disappointing.Moreover I haven’t received the package…they have stole money from me and did NOTHING to correct it!
so I replaced the order and the same thing happened again so I went through the process of calling my bank the mistake s coming from forever 21 and they can’t seem to get it.The s**t sucks and its like hitting the wall every single time. I spoke with Gholdwin, a manager, I explained fully what had happened to my daughter and her gift cards, she asked me to visit the store but told me she wasn’t sure what the outcome would be. She was pleasant and remembered my situation and tried to assist me by getting her store manager Ray to help me. Ray was accommodating at first, he said that it could take awhile as he would have to call corporate.I went online and noticed some items on sale and thought great like me put them in a cart before their gone. I gave him a receipt for one of the gift cards as it was a gift to my daughter for Christmas from my sister that resides in NY.I believe the job of the manager to manage his employees and customers questions, issues and concerns.He sounded like I was wasting his time and he definitely wasn’t interested in helping me to resolve the issue created by Forever 21 in the first place. I guess you get what you pay for…poor quality…poor customers service if any…
He said in a very condescending tone, so you have 3 cards, I can’t replace those’ I began to become very annoyed.